DMS SLA Turnaround Times

We do not launch new websites or new Search/Social campaigns on Fridays
All web development sales should be started with a Custom Web Quote
Minimum email send is 25,000. Tuesdays, Wednesdays and Thursdays are the best days to send
All checklists can be found out when submitting a New Order or prior at Checklists
Monthly Reports are available in TapClicks
Brand new TapClicks reports will be available within the first five (5) business days of the month following launch
All digital spec information for client-provided assets can be found here

Search Engine Marketing and Social Media Advertising
Web Development
Email Marketing​
Programmatic Display Local Search and Listing Services
Waze Ads Format Specifications
KICKOFF CALL

2-3 Business Days from receiving IO and Checklist

CAMPAIGN LAUNCH
3-5 Business Days from kickoff call – Ads Proofed. Campaign launch upon approval and access granted to GA
CALL TRACKING NUMBER​
1-2 Business Days
REQUESTED CHANGES TO LIVE CAMPAIGNS
1-2 Business Days
MONTHLY REPORTS

Available in TapClicks. 5th Business Day of the following month for Executive Summaries

KICKOFF CALL

3-5 Business Days from receiving IO

CAMPAIGN LAUNCH

New Site Builds – 10 business after kickoff call and receiving assets for staging homepage Landing Page – 5 business days from receiving assets

CALL TRACKING NUMBER​
1-2 Business Days
REQUESTED CHANGES TO LIVE CAMPAIGNS

3-5 Business Days (hosted sites)

MONTHLY REPORTS
n/a
KICKOFF CALL

n/a

CAMPAIGN LAUNCH

If we are building creative – 3 business days from receiving IO and all assets – Ad Proofed

If client is providing creative 2-3 Business days from receiving IO and all assets

CALL TRACKING NUMBER​
1-2 Business Days
REQUESTED CHANGES TO LIVE CAMPAIGNS

n/a

MONTHLY REPORTS
7 days after deployment
KICKOFF CALL
n/a
CAMPAIGN LAUNCH

2-3 Business Days from receiving IO and all assets/checklists

CALL TRACKING NUMBER​
1-2 Business Days
REQUESTED CHANGES TO LIVE CAMPAIGNS
1-2 Business Days
MONTHLY REPORTS

Available in TapClicks. 5th Business Day of the following month for Executive Summaries

 

KICKOFF CALL

n/a

CAMPAIGN LAUNCH

1-2 business days from receiving IO and approved assets - Ads Proofed, unless locations exceed 100+, then 2-3 business days. 

If we are building the creative - 1-2 business days to get the assets. 

Once proofs approved, live within 1 business day

CALL TRACKING NUMBER​
1-2 Business Days
REQUESTED CHANGES TO LIVE CAMPAIGNS
1-2 Business Days
MONTHLY REPORTS

Available in TapClicks